Privacy Policy

Introduction

Vlancia Home Buyers (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vlanciahomebuyers.com or interact with us.

Information We Collect

We may collect the following personal information when you submit a form on our website or contact us:

Full name, email address, phone number, property address, and details about your property or situation. We may also collect usage data through cookies and analytics tools, including pages visited, time on site, and referring URLs.

Facebook Messenger and AI-Assisted Responses

When you contact Vlancia Home Buyers via Facebook Messenger — whether through a Facebook lead form, ad, or direct message — your messages, contact information (name, phone number, email), and form responses may be processed by an AI-assisted messaging system to answer common questions and route inquiries to our team.

• AI processing. Message content may be sent to Anthropic, Inc. (provider of the Claude AI model) for the purpose of generating responses. Anthropic processes message data according to its own privacy policy at anthropic.com/legal/privacy.
• Storage and hosting. Conversation history and contact data are stored on Upstash (database) and Vercel (application hosting) infrastructure for customer-service continuity.
• Email notifications. When an inquiry requires human attention, we use Resend to email notifications to our team that may include your name and message content.
• Retention. Messenger conversation data is retained indefinitely for customer-service continuity. You may request deletion at any time by contacting us at (404) 490-1526 or via Facebook Messenger.
• Human handover. Conversations may be reviewed and continued by a human member of our team at any point.

How We Use Your Information

We use the information we collect to respond to your inquiries, provide you with a cash offer for your property, communicate with you about our services (including via text message if you consent), improve our website and services, and comply with legal obligations.

Text Message (SMS) Communications

If you opt in to receive text messages from Vlancia Home Buyers, you consent to receive SMS messages related to your property inquiry. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at (404) 490-1526.

We will not share your phone number or SMS opt-in information with third parties for their marketing purposes. See our SMS Terms of Service for complete details.

Cookies and Tracking

We use cookies, Meta Pixel, and Google Analytics to analyze website traffic and improve our services. These tools may collect information about your browsing behavior. You can control cookies through your browser settings.

Third-Party Sharing

We do not sell your personal information. We may share your information with service providers who help us operate our business (such as CRM systems and analytics platforms), legal and title professionals involved in a property transaction, and as required by law or to protect our legal rights.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at (404) 490-1526 or mailing us at 3343 Peachtree Rd NE Ste 145 #899, Atlanta, GA 30326.

Contact Us

If you have questions about this Privacy Policy, please contact us at (404) 490-1526 or write to us at 3343 Peachtree Rd NE Ste 145 #899, Atlanta, GA 30326.